Refund policy

Refund Policy

Our Refund Policy ensures clarity, fairness, and compliance with EU consumer law. Please read carefully to understand when and how refunds or replacements are processed.

Eligibility for Refunds or Replacements

Due to the custom, made-to-order nature of our products, we do not accept returns or provide refunds for:

  • Incorrect size ordered
  • Change of mind
  • Dislike of product after delivery

This complies with EU Directive 2011/83/EU, Article 16(c), which excludes custom-made goods from the 14-day withdrawal right.

However, we will issue a replacement or refund for:

  • Damaged items
  • Misprinted products
  • Items that differ from your order
  • Manufacturing defects

If a shipment is returned to us due to an incorrect or incomplete address, refusal of delivery, or other reasons attributable to the customer, we will contact you to arrange reshipment. Additional shipping costs for resending the order will be charged to the customer.

How to Request a Refund or Replacement

To start the process:

  • Contact our support team at sonsandgren@gmail.com within 7 days of receiving your order
  • Include your order number, description of the issue, and clear photos of the item and packaging
  • Our support team will review and respond within 48 hours

Warranty Information

All Son’s & Gren products are covered by the EU legal warranty:

  • 2 years from the delivery date across the EU
  • In Sweden, warranty claims may be made up to 3 years, provided the issue is reported within 2 months of discovery

Warranty covers manufacturing defects only and excludes:

  • Damage from misuse or improper care
  • Wear and tear from regular use
  • Issues caused by incorrect washing

Processing Refunds

  • Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 5-7 business days back to the original payment method.

If you need more assistance, don’t hesitate to reach out to our support team, sonsandgren@gmail.com.

Last updated: [2025-05-07]